🔄 Refund & Returns Policy

At ZigJosh, customer satisfaction is important to us. We want you to have a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return, replacement, exchange, or refund in accordance with the conditions mentioned below.

✅ Returns

  • Products may be returned within 7–14 days of delivery, subject to the applicable product and order conditions.
  • Items must be unused, unworn, unwashed, and in their original condition.
  • All original tags, labels, packaging, and accessories should remain intact.
  • Products that have been altered, damaged, washed, stained, or used may not be eligible for return.
  • Customers should keep the original invoice or order details as proof of purchase.
  • Return requests should be raised within the applicable return period.

🔍 Return Inspection

Once the returned product is received, our team may inspect the item to determine whether it meets the applicable return conditions.

A return, replacement, or refund may be declined if the product does not meet the required eligibility criteria.

💰 Refunds

  • Once we receive and inspect your returned product, we will notify you regarding the status of your refund.
  • Approved refunds will generally be processed to the original payment method.
  • Refund processing may take approximately 7–10 business days after approval, depending on the payment provider or bank.
  • Shipping charges, convenience fees, or other applicable charges may be non-refundable where permitted by the applicable policy.
  • In case of a cancelled order or an approved refund, the amount refunded will depend on the applicable order and refund conditions.

🔄 Exchanges

  • Exchange requests may be accepted for eligible products, subject to availability.
  • Exchanges may be available in cases such as incorrect size, defective product, damaged product, or incorrect product received.
  • Exchange requests should be raised within the applicable return/exchange period.
  • The replacement product will be subject to stock availability.
  • If the requested replacement size or product is unavailable, an alternative resolution may be offered where applicable.

📦 Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Details of the issue
  • Clear photographs of the product
  • Photographs of the packaging, where relevant

Our team will review the request and provide an appropriate resolution according to the applicable policy.

❌ Non-Returnable Items

The following products may not be eligible for return or exchange:

  • Personalized or customized products
  • Products specifically marked as non-returnable
  • Clearance or final-sale products, where applicable
  • Products that have been worn, washed, altered, or damaged after delivery
  • Products without original tags or packaging
  • Products returned after the applicable return period

📌 Important Conditions

  • Please check the product size and details carefully before placing an order.
  • Customers are responsible for providing accurate delivery information.
  • Return eligibility may vary depending on the product category and applicable promotional terms.
  • We reserve the right to verify the condition of returned products before approving a return, exchange, or refund.
  • Refund and return conditions may be updated from time to time.

📩 Need Help?

For any questions regarding returns, refunds, exchanges, or damaged products, please contact us:

ZigJosh
Website: zigjosh.com
Phone: +91 8920781708
Email: Info@zigjosh.com
Additional Email: ayushayushom@gmail.com
Address: Rohini Sector 25, New Delhi – 110085, India

We will make reasonable efforts to assist you with your return or refund request and provide information about the applicable process.